A newsy item this week, where I live, was about a Vancouver Island family that spoke with the media (CBC) after they couldn’t fly with their son’s service dog. This story struck me as all too familiar. Communications gone awry. If ‘communications’ is about getting on the same page, the participants in this conflict weren’t. […]
How WestJet could improve their communications around service dogs
June 13, 2024 by · Leave a Comment
Consider Maslow’s hierarchy in response to NIMBY development concerns
June 11, 2024 by · Leave a Comment
As part of the City of Victoria’s 10-Year Official Community Plan (OCP) Update, last Saturday, I attended an OCP engagement event at my local (James Bay Neighbourhood) community centre. Like many urban neighbourhoods, mine is diverse. There’s a range of people, places and opinions. A common divergence of opinion that comes up circles around the […]
Generative AI: Why nonprofits should use and learn it
May 28, 2024 by · Leave a Comment
I’ve been using ChatGPT (OpenAI’s conversational chat application) since it came out in late 2022, both in work and personal contexts. It should be obvious to anyone whose experimented with it how its a leap in web call/search and response capability. It’s a “game changer”. That said, let’s ensure technology remains just a sidekick, not […]
The Trust Menu: A constructive response to broken trust and damaged relationships
May 17, 2024 by · Leave a Comment
Sometimes, you come across opposing politicians exhibiting civil constructive dialogue and you go, wow – I didn’t know that was possible. From a recent exchange in Canada’s parliament, involving members Charlie Angus and Sean Fraser (Minister of Housing), on the topic of funding for homeless: Now, if we could get the same level of civil […]
Bridging the communications gap in Addis Ababa, Ethiopia
May 3, 2024 by · Leave a Comment
Ethiopians love coffee. They incorporate coffee into important ceremonies. They sell it around the world. The are the GOAT of coffee, the original origin of coffee, or so the legend goes. One of my favourite local coffee suppliers, Level Ground Trading, sell a fair-trade Ethiopian roast that I adore. Ethiopians produce great coffee. Period. I […]
