How WestJet could improve their communications around service dogs

June 13, 2024 by · Leave a Comment

A newsy item this week, where I live, was about a Vancouver Island family that spoke with the media (CBC) after they couldn’t fly with their son’s service dog. This story struck me as all too familiar. Communications gone awry.  If ‘communications’ is about getting on the same page, the participants in this conflict weren’t. […]

Filed Under: Communication & Relationship Skills, Conflict Management, In my neighbourhood · Tagged: , , , ,

The Trust Menu: A constructive response to broken trust and damaged relationships

May 17, 2024 by · Leave a Comment

Sometimes, you come across opposing politicians exhibiting civil constructive dialogue and you go, wow – I didn’t know that was possible. From a recent exchange in Canada’s parliament, involving members Charlie Angus and Sean Fraser (Minister of Housing), on the topic of funding for homeless: Now, if we could get the same level of civil […]

Filed Under: Communication & Relationship Skills, Conflict Management, Frameworks for collaboration · Tagged: , , , , , , , ,

Qatar: The world’s go-to mediator

March 11, 2024 by · Leave a Comment

Qatar is at the centre of efforts to mediate the Hamas-Israel conflict. How does a country of less than 3 million people, Qatar, become the worlds’ go-to mediator? This week’s Australian Broadcasting Corporation’s Rear Vision podcast provides an explainer, and then some: Qatar has become the world’s go-to mediator, but what’s in it for them? […]

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Mediating the destruction of Confederacy statues in the U.S.A.

August 18, 2017 by · Leave a Comment

One conflict that took centre stage over the last week had to do with statues commemorating the Confederacy, and their link to racism and white supremacy. (The image above is of Confederate General, Robert E. Lee, and is in Charlottesville, Virginia; credit: Joshua Roberts/Reuters) From an early age, I was put on notice about racists and […]

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10 diverse ways the smartphone can be used for learning and applying social justice

January 31, 2017 by · Leave a Comment

Working in Tanzania, last November, I noticed how much the local people relied on their smartphones, and not just to scroll their social media feeds. Stoked by opportunity, and constrained by infrastructure, they are finding new ways to be resourceful with what they have. In many places in Eastern Africa, including Tanzania, the smartphone becomes […]

Filed Under: Communication & Relationship Skills, Conflict Management, Frameworks for collaboration, Virtual Facilitation · Tagged: , , , , , , , , , ,
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