A newsy item this week, where I live, was about a Vancouver Island family that spoke with the media (CBC) after they couldn’t fly with their son’s service dog. This story struck me as all too familiar. Communications gone awry. If ‘communications’ is about getting on the same page, the participants in this conflict weren’t. […]
How WestJet could improve their communications around service dogs
The Trust Menu: A constructive response to broken trust and damaged relationships
Sometimes, you come across opposing politicians exhibiting civil constructive dialogue and you go, wow – I didn’t know that was possible. From a recent exchange in Canada’s parliament, involving members Charlie Angus and Sean Fraser (Minister of Housing), on the topic of funding for homeless: Now, if we could get the same level of civil […]
Qatar: The world’s go-to mediator
Qatar is at the centre of efforts to mediate the Hamas-Israel conflict. How does a country of less than 3 million people, Qatar, become the worlds’ go-to mediator? This week’s Australian Broadcasting Corporation’s Rear Vision podcast provides an explainer, and then some: Qatar has become the world’s go-to mediator, but what’s in it for them? […]