Mabel is direct in her communications. Aged 67, of low-income, her tenancy at-risk, and loaded with all sorts of health concerns, Mabel leaves no doubts. She isn’t ready to give up. She wants to maintain her independence for as long as possible. She just needs help doing that. Seniors’ Entitlement Services Mabel’s attitude typifies that […]
Emotional Labour
May 8, 2019 by · Leave a Comment
Ever had to smile at work, even when you didn’t want to? Or, show empathy and warmth to someone you’re caring for, when you are at your wits’ end? Or, stayed silent when what you really wanted to do was speak up? I got my hand raised. All of these workplace actions involved ‘emotional labour’. […]
Premortem Analysis: The pathway to better team chemistry and project outcomes
February 4, 2019 by · Leave a Comment
“Why didn’t you speak up about that, at the time? This project has turned into a disaster.” Having spent a good chunk of my professional life in the project world, I’ve both asked that question, and, sigh, been the one having to answer that question. Projects fail, often, if not at a spectacular rate. One […]
LADDERS: A Model for Scaling Constructive Behaviours in Your Organization
January 9, 2019 by · Leave a Comment
“It’s important that we reach out to them, and see it from their perspective.” “We need to be able to speak up, express our emotions, and say what’s on our mind.” “Let’s reflect on that option. I’m sure that with a bit of creative re-jigging, we can find a better solution.” Those are all constructive […]
Apply the Science of Friendship to your next Community Collaboration
December 3, 2018 by · 2 Comments
Work, and life, is more rewarding when it happens with friends. Reflecting back on my four decades (and counting) in the workforce, many of my most treasured work memories are time spent with co-workers who were also friends. We didn’t start out as friends. It happened organically, over time. Whether over coffee breaks, lunch hour […]
