If you asked Generation Y’ers how they like to learn, odds are it will be “socially”. And, most of us aren’t all that different. We do like to get together, at least sometimes, for learning. Getting together to learn. That’s what ‘communities of practice’ are all about. A community of practice is a “group of […]
Oh Canada: Diversity in the workplace?
July 2, 2013 by · Leave a Comment
Yesterday, July 1, was Canada’s birthday. “Officially”, we’re 146 years old. O Canada is our national anthem. Canada has two official languages. Most of us feel good about the diverse and multi-cultural nature of our country. Yet, welcoming diversity, and people who are different from us, can be a challenge, in small and big ways. […]
The Client Service Relationship Ladder
June 27, 2013 by · Leave a Comment
If there is only one maxim to live by, when it comes to relationships, it must be “see it from their side”. In business, If I know what the other side sees, feels, wants… then I’ve given myself a direction, a goal to work towards. I can focus my service towards that goal. And when […]
Focus on Relationships to Increase Collaboration
May 29, 2013 by · 1 Comment
Even in a short time-frame mediation, like those that I do in Small Claims Court, an initial focus on relationships and process pays off. If people are ok with what’s going down, process-wise, and nobody is getting bullied, then what flows after, e.g., the “facts”, seems to have more traction. I believe this same philosophy […]
Shopping for Dispute Resolution Services in the Year 2025
May 27, 2013 by · Leave a Comment
We’re amok in information. We know it. We feel it. “90% of data in the world today has been created in the last two years.” (source: IBM) Yet, with intention and considerable effort, you can curate and make sense of information, connect conversations in the data “stream”, and get a feel for what lies ahead. […]
3 Questions in Your Client's Mind
May 21, 2013 by · Leave a Comment
Putting yourself in the other person’s shoes is a good thing. And, if you’re a professional service provider, doubly so. What goes on in your client’s mind? What triggers them, to feel that they were served well, by you? A current project I’m working on is to create a product that will help professional service […]
What's your default?
May 2, 2013 by · Leave a Comment
Two months ago, the default rule for setting out my garbage and compost changed. It used to be that I placed all garbage and compost into one type of container. That container was picked up by the City and taken to the local landfill. That changed. Now the City provides two types of containers, one […]
