It’s Conflict Resolution Week, here in BC. The theme is #LetsTalkItOut. Before we talk, though, better to listen. Right? And with being a really good listener, one understands the others’ story. We become a storyteller, too. Why listen? A large chunk of what we communicate between us is unsaid. This fact tends to get magnified […]
Offering a Continuum of Choices is a Trusted Collaborative Problem Solving Technique
August 25, 2014 by · Leave a Comment
When we’re stuck on a problem, and filled with negativity, the options lean to either/or. When we articulate the spaces in-between, new possibilities emerge, a continuum of choices. A continuum of choices reduces the risk of either/or, win/lose, and encourages collaborative problem solving. Offer a continuum As a contract court mediator with Mediate BC, […]
The Hybrid Mediator: Choreographing conversations across communications channels
April 8, 2013 by · 2 Comments
Facilitating difficult conversations is hard. And, what’s making it even harder is that it can be difficult to know which communications channel is most appropriate, for the situation-at-hand. The options seem endless; chat, text, email, phone, video, face-to-face… Using the wrong channel, at the wrong time, in the wrong way… is, well, not a good […]
