AI product demo: How Google’s NotebookLM helps manage complex information

Google calls NotebookLM an “AI-powered research and writing assistant”. It’s more than that. It “helps users understand complex information by instantly becoming an expert on uploaded sources.” You can upload various types of files to NotebookLM, give it an ask, and watch it “generate” … Focused on AI, I wanted NotebookLM to intersect the big […]

Field notes on advocating for low-income seniors

Mabel is direct in her communications. Aged 67, of low-income, her tenancy at-risk, and loaded with all sorts of health concerns, Mabel leaves no doubts. She isn’t ready to give up. She wants to maintain her independence for as long as possible. She just needs help doing that. Seniors’ Entitlement Services Mabel’s attitude typifies that […]

Emotional Labour

Ever had to smile at work, even when you didn’t want to? Or, show empathy and warmth to someone you’re caring for, when you are at your wits’ end? Or, stayed silent when what you really wanted to do was speak up? I got my hand raised. All of these workplace actions involved ‘emotional labour’. […]

Premortem Analysis: The pathway to better team chemistry and project outcomes

“Why didn’t you speak up about that, at the time? This project has turned into a disaster.” Having spent a good chunk of my professional life in the project world, I’ve both asked that question, and, sigh, been the one having to answer that question. Projects fail, often, if not at a spectacular rate. One […]