AI product demo: How Google’s NotebookLM helps manage complex information

Google calls NotebookLM an “AI-powered research and writing assistant”. It’s more than that. It “helps users understand complex information by instantly becoming an expert on uploaded sources.” You can upload various types of files to NotebookLM, give it an ask, and watch it “generate” … Focused on AI, I wanted NotebookLM to intersect the big […]

AI and Mediation: Working with the Fourth Party

AI is changing how professional mediators can do business. A pre-recorded presentation by Clare Fowler and Colin Rule (both with Mediate.com), for next week’s Association of Conflict Resolution conference gives a terrific snapshot of what’s possible for today’s dispute resolution professional; e.g. mediator. Click on the image below for the full presentation: The Fourth Party […]

Complement public hearings renovation with a mutual benefit approach

Uytae Lee, from About Here, in partnership with SFU’s Renovate the Public Hearing Initiative, last week dropped a nifty 15-minute video on Why public hearings are undemocratic (and mostly meaningless).   The video touches on public hearings, why they are problematic, and ways to fix the problems. The video provides good discussion fodder. I summarize […]

Adversarial Collaboration

Does making more than US$75,000 make you happier? Psychologist Matthew Killingsworth from Wharton Business School’s did research and his data showed that it did. Celebrated Nobel Prize winning professor, and author of Thinking, Fast and Slow, Daniel Kahneman’s research said that it didn’t. Kahneman proposed the two adversaries collaborate and discover the truth together. Killingsworth […]

How WestJet could improve their communications around service dogs

A newsy item this week, where I live, was about a Vancouver Island family that spoke with the media (CBC) after they couldn’t fly with their son’s service dog. This story struck me as all too familiar. Communications gone awry.  If ‘communications’ is about getting on the same page, the participants in this conflict weren’t. […]