AI is changing how professional mediators can do business. A pre-recorded presentation by Clare Fowler and Colin Rule (both with Mediate.com), for next week’s Association of Conflict Resolution conference gives a terrific snapshot of what’s possible for today’s dispute resolution professional; e.g. mediator. Click on the image below for the full presentation: The Fourth Party […]
How WestJet could improve their communications around service dogs
June 13, 2024 by · Leave a Comment
A newsy item this week, where I live, was about a Vancouver Island family that spoke with the media (CBC) after they couldn’t fly with their son’s service dog. This story struck me as all too familiar. Communications gone awry. If ‘communications’ is about getting on the same page, the participants in this conflict weren’t. […]
The Trust Menu: A constructive response to broken trust and damaged relationships
May 17, 2024 by · Leave a Comment
Sometimes, you come across opposing politicians exhibiting civil constructive dialogue and you go, wow – I didn’t know that was possible. From a recent exchange in Canada’s parliament, involving members Charlie Angus and Sean Fraser (Minister of Housing), on the topic of funding for homeless: Now, if we could get the same level of civil […]
Qatar: The world’s go-to mediator
March 11, 2024 by · Leave a Comment
Qatar is at the centre of efforts to mediate the Hamas-Israel conflict. How does a country of less than 3 million people, Qatar, become the worlds’ go-to mediator? This week’s Australian Broadcasting Corporation’s Rear Vision podcast provides an explainer, and then some: Qatar has become the world’s go-to mediator, but what’s in it for them? […]
