Conflict: Thank you [A poem]

[October 9, 2017 is Thanksgiving Day in Canada. My poem gives thanks to conflict’s role in my learning journey.] Hello Conflict, my trusted friend I can count on you, to put in an appearance, every day A gift, of sorts Thank you. When I work with you, respect you My differences with others turn small […]

Apply a “My 15%” Rule to Develop and Leverage Conflict Competency in Your Organization

The U.S. Army has what it calls its’ “My 15%” rule.  Believing that most people have about 15 percent control over their work situations, the Army asks everyone, no matter their rank, “What’s your 15% of the problem?” “Where do you have freedom to act?”, for mutual benefit. No matter your organization, to me: adopting a”my 15%” […]

How to minimize the extent unconscious bias impacts your decision-making process

“That’s not what I meant to say.”  Yet, I did.  Was I tripped up by my unconscious biases? The list of cognitive biases, a subset of our unconscious biases, is long (150+). Biases influence how we behave in the world. Unconscious bias is a performance killer “Unconscious bias is a powerful yet quiet performance killer. It literally […]

My “Expressing Feelings” Algorithm for Difficult Workplace Conversations and Problem-Solving

“Never mind all that feelings stuff, let’s just do it”. Just do it. Just do the work. If only life were so simple. In the workplace, jointly solving problems often involves difficult conversations, and conflicting views. Difficult conversations won’t go well unless feelings are surfaced. We have to have those conversations. Change happens, finding solutions to […]

Mediating the destruction of Confederacy statues in the U.S.A.

One conflict that took centre stage over the last week had to do with statues commemorating the Confederacy, and their link to racism and white supremacy. (The image above is of Confederate General, Robert E. Lee, and is in Charlottesville, Virginia; credit: Joshua Roberts/Reuters) From an early age, I was put on notice about racists and […]