Use Peer Assists to Transfer Knowledge and Solve an Organization Challenge

I follow Nancy Dixon’s blog, Conversation Matters. Her work is focused on the people side of knowledge management. She has developed a succinct model for how to transfer knowledge to help solve an organization challenge. Peer Assists are part of that model. Using peer assists to transfer knowledge between teams Frame: In Dixon’s model, Peer Assists are […]

10 diverse ways the smartphone can be used for learning and applying social justice

Working in Tanzania, last November, I noticed how much the local people relied on their smartphones, and not just to scroll their social media feeds. Stoked by opportunity, and constrained by infrastructure, they are finding new ways to be resourceful with what they have. In many places in Eastern Africa, including Tanzania, the smartphone becomes […]

A Communications Code of Conduct for Virtual Boards of Directors

Some recent client interactions, one local and the other virtual, has me reflecting, once again, on the communication differences between in-person and virtual; this time, especially as it applies to Boards of Directors. I’ve sat on various nonprofit boards over the years, and followed the happenings of many others, nonprofit and private, from afar. Most […]

A Conflict Christmas Carol [A poem]

[Riffing on the basic storyline from A Christmas Carol (Charles Dickens’ novella), I came up with this poem. Happy holidays!] He walked the streets, not seeing Yet, right he was, never wrong Quick to judge, quick to his trigger. At a festive party one day, he was surprised When the other declared, “you are like […]

6 Low-cost high-value strategies for virtual collaboration on a budget

[This post expands on a ‘virtual collaboration on a budget’ slide I used in a webinar last week, for Charity Village] I’ve been snake-bit a few times, when it comes to virtual collaboration. Nothing deadly, it’s just that I’ve experienced too much frustration, and squandering of dollars, at the feet of the technology gods. Basically, although […]

Alternate Dispute Resolution helps support a growing entrepreneurial culture in Tanzania

Last month, November, I was in Tanzania. Stationed in Dar es Salaam, Tanzania’s largest city, I provided Alternate Dispute Resolution (ADR) advisory services to the Tanzanian Chamber of Commerce, Industry and Agriculture (TCCIA). TCCIA has 20,000+ members. I was there as a Volunteer Advisor with the Canadian Executive Service Organization (CESO). I’ve volunteered, internationally, with […]

Webinar on Virtual Collaboration – December 8, 2016 with Charity Village

This Thursday, December 8, I’m partnering with Charity Village on a (free) webinar on virtual collaboration. Register here. CharityVillage is the Canadian nonprofit sector’s largest and most popular online resource for recruiting, news and how-to information. As a flavour of what’s in the webinar, I wrote this article,  High-context communications in a low-context virtual world, […]

A good metaphor for why habits are so hard to change

A good metaphor is gold. Here’s one about how habits are created and why they are so hard to change. It’s from Harvard neurology professor, Alvaro Pascual-Leone, via Norman Doidge’s book, The Brain That Changes Itself: Stories of Personal Triumph from the Frontiers of Brain Science. I love this metaphor. It’s brilliant. And, so winter. So Canadian. […]

Managing the Half-Life of Workplace Conflict

Recently, I was asked by a local organization to assess a workplace conflict situation and provide some recommendations for them, going forward. While I did that, I also realize that the tensions that had surfaced in the group don’t just end, full stop. In many ways, they morph and carry on, below the surface, in […]

Remembering the Brilliance of Ursula Franklin: The Real World of Technology

Ursula Franklin died last month, in Toronto. She was 94. Ursula Franklin was a “Canadian giant” for a whole lot of reasons; she was a world-renowned physicist, feminist, Quaker, author, pacifist, professor, Holocaust survivor, public intellectual, mother, and mentor. She was honoured as an Officer of the Order of Canada in 1982 and with the […]