Respectful Workplace and Construction Companies

Employee: “What do you mean I can’t tell him to fuck off?” Boss: “No, you can’t. Our new Respectful Workplace Policy requires that people treat each other civilly and politely. Telling him to f-off won’t cut it anymore.” Established construction companies are in transition. Historically, the construction industry, especially worksite tradespeople and workers, more-or-less accepted […]

Apply A Culture Map To Visualize Interpersonal Differences

One of my newest, favourite communication tools is a Culture Map. I first came across this better way to visualize cultural differences in Erin Meyer’s book, The Culture Map (published earlier this year). Here’s a short interview of Meyer, about her book: (video not displaying? watch here, on YouTube) The Culture Map The Culture Map is […]

The Thank You Game

A couple of years ago, I learned about The Thank You Game via local mediator colleague, Julia Menard. Thank you Julia! I thought it appropriate to share it, given it’s Thanksgiving Day in the US, today. Julia credits the McGonigal sisters, Kelly McGonigal (health psychologist) and Jane McGonigal (game designer) for the idea. The McGonigal sisters […]

Keeping It Human While Collaborating With The Robots

I’m old enough to remember the The Jetsons cartoon show on TV. Technology is our servant. Life is wonderful. Fast forward to today. Life online. Living through our devices. Alone Together. Is technology our servant or master? The upsurge in robotics It’s a tricky business, living and working with technology. We’re in a tech soup, to be […]

Listener as Storyteller

It’s Conflict Resolution Week, here in BC.  The theme is #LetsTalkItOut.  Before we talk, though, better to listen.  Right? And with being a really good listener, one understands the others’ story. We become a storyteller, too. Why listen? A large chunk of what we communicate between us is unsaid. This fact tends to get magnified […]