I got much of my classroom-based conflict management training through the Justice Institute of BC (JIBC), over a decade ago. I really enjoyed it. It was immediate, face-to-face, conversational, with lots of role-playing and discussion. Interactive and experiential. Since then, I, and many others, have wrestled with how to generate a similarly satisfying experience, online. […]
e-Training Conflict Management skills: How to keep it interactive and experiential?
April 10, 2013 by · Leave a Comment
The Hybrid Mediator: Choreographing conversations across communications channels
April 8, 2013 by · 2 Comments
Facilitating difficult conversations is hard. And, what’s making it even harder is that it can be difficult to know which communications channel is most appropriate, for the situation-at-hand. The options seem endless; chat, text, email, phone, video, face-to-face… Using the wrong channel, at the wrong time, in the wrong way… is, well, not a good […]
8 Key differences between online and face-2-face facilitation
March 11, 2013 by · Leave a Comment
So much work seems to take place online these days, and that goes for the practice of facilitation, too. And, each time I facilitate a meeting or mediation online, I further clue into the truth that online and face-2-face facilitation are different beasts. It’s easy to get into trouble when we attempt to port what […]
Cultural Gumbo: Collaboration on culturally-diverse teams
September 7, 2012 by · Leave a Comment
Each day, week, month. I discover how much I still have to learn. After a recent workshop I gave on conflict management, to Canadian immigrants, at the Inter-Cultural Association of Greater Victoria, I’ve upped my belief that getting a grip on cultural differences matters a lot. And, it matters whenever, and wherever, you find yourself in […]
