I currently own, and regularly use, a Samsung smartphone, Apple iPad, and Asus laptop computer. I use more social media channels than are good for me. I’ll start a conversation on one channel, finish it on another, and do this from any device. Apparently, I’m far from the only one who works this […]
The challenge of delivering client services when the conversation is everywhere
Filed Under: Communication & Relationship Skills, Virtual Facilitation · Tagged: communications, relationships, social media, technology, virtual
The Journey to "Less is More" Communications
The rise of the mobile-only user (Harvard Biz article) alludes to how the small screen is changing the way we communicate. The small screen begs for clarity, brevity, interactivity, smart design… The medium and the message, intertwined. Thinking of how we got to this “less is more” place, I crafted this short story (poem?): When I was […]
Filed Under: Communication & Relationship Skills · Tagged: communications, content management, process design, social media
A few takeaways from my 2013 Social Media Camp experience
Last week I spent a couple of days at the 4th annual (Victoria) Social Media Camp, “the largest event of its’ kind in Canada”. It was my second time attending this event. The focus of the event was social media, obviously. Yet, attendees, speakers, topics… were diverse. Here’s a baker’s dozen of insights, from some […]
Filed Under: Communication & Relationship Skills, In my neighbourhood · Tagged: conversations, social media, Victoria
Geek Girls: The Next Dispute Resolution Superheroes?
Fifty years ago there was only a few different communication channels. If you wanted to have a conversation with someone, you had two basic options; meet in-person or call them on the telephone. Today, thanks (or no thanks, as the case may be) to technology, your options have increased, a lot… add to the above: email, text, internet […]
The way we were: Was it really that groovy?
[This is a guest post by Susanna Jani. Susanna is highly respected in British Columbia (and beyond) for her contributions to the field of mediation. Mediate BC named an award after her; the annual Susanna Jani Prize for Excellence in Mediation. So well deserved! Susanna’s commitment and generous spirit has won her many friends, including me. :)] My conversation with a friend […]
Filed Under: x, y, z · Tagged: green business, ICT, mediation, social media, Susanna Jani
