“That’s not what I meant to say.” Yet, I did. Was I tripped up by my unconscious biases? The list of cognitive biases, a subset of our unconscious biases, is long (150+). Biases influence how we behave in the world. Unconscious bias is a performance killer “Unconscious bias is a powerful yet quiet performance killer. It literally […]
How to minimize the extent unconscious bias impacts your decision-making process
My “Expressing Feelings” Algorithm for Difficult Workplace Conversations and Problem-Solving
“Never mind all that feelings stuff, let’s just do it”. Just do it. Just do the work. If only life were so simple. In the workplace, jointly solving problems often involves difficult conversations, and conflicting views. Difficult conversations won’t go well unless feelings are surfaced. We have to have those conversations. Change happens, finding solutions to […]
Shalom: Dispute and conflict and educational moments in a nonprofit board
Disputes are conflicts, our differences, brought to light. In 14 years of mediating business and community disputes, I’ve observed that a dispute is also, as often as not, a proxy for a hitherto unexpressed conflict, be it a gap in communication, a feeling that somethings not quite right, here, a hot button pushed… the list […]
The CEO, The Profits, and The Conflict
The Canadian Pacific Railway (CPR) has been around almost as long as the nation state of Canada. The CPR was incorporated in 1881. The last few years have been good ones, for CPR shareholders. Yet, that “success” may have come at a price, workplace culture, as last weekend’s Globe and Mail feature on the CPR […]