This article, Homeless people left out by high tech, in my local newspaper, last week, touched a nerve. The disconnect between Government online system designers and the end-users of those systems is often all too real. It needn’t be that way. Navigating complex online systems can be a challenge for many of us, never mind the homeless, […]
How Government System Designers Can Effectively Communicate With Poor People
August 11, 2015 by · 4 Comments
Patients as Partners: Shifting The Balance of Power
June 9, 2015 by · Leave a Comment
“Yes, doctor.” It’s easy to agree with your doctor. After all, she knows what’s good for your health. Right? You do, too. Right? Discussing one’s personal health, in a collaborative way, can be a very difficult conversation. Call to action Last month I participated in the Patients as Partners Provincial Dialogue conference in Vancouver. I was there offering […]
The Thank You Game
November 27, 2014 by · Leave a Comment
A couple of years ago, I learned about The Thank You Game via local mediator colleague, Julia Menard. Thank you Julia! I thought it appropriate to share it, given it’s Thanksgiving Day in the US, today. Julia credits the McGonigal sisters, Kelly McGonigal (health psychologist) and Jane McGonigal (game designer) for the idea. The McGonigal sisters […]
Family Caregivers Network and Facilitating a Support Group
November 24, 2014 by · 3 Comments
Life was going along swimmingly. Your kids were growing, fast and healthy. Your partner was action, incorporated. Your parents seemed unusually fit, for folks their age. Then, it happened. Out of the blue, that important person in your life had an accident, a stroke, a calamity… A need had arisen. Or, maybe it didn’t happen […]
Public Good: It starts with seeing the big picture in small things
November 19, 2014 by · Leave a Comment
There is a stone in the forest across the waters, the Straight of Juan de Fuca, from where I live. Its a small stone. I haven’t seen it, though apparently, when I locate it, I will hear what ‘quiet’ sounds like. The quiet results from the interaction of many connected things, extending far from that […]
