Facilitating difficult conversations is hard. And, what’s making it even harder is that it can be difficult to know which communications channel is most appropriate, for the situation-at-hand. The options seem endless; chat, text, email, phone, video, face-to-face… Using the wrong channel, at the wrong time, in the wrong way… is, well, not a good […]
The Hybrid Mediator: Choreographing conversations across communications channels
April 8, 2013 by · 2 Comments
My Life of Pi
April 5, 2013 by · Leave a Comment
Some people are highly skilled experts in one discipline. These people often credit their incredibly focused expertise as a key to their success, however they define success. I do not see myself as one of those single expertise people, though I kind of like the success part of the equation. T-shaped skills Other people have expertise […]
The Neighbourhood Stroll Habit: A way to recharge your collaborative mindset
March 21, 2013 by · Leave a Comment
When I’m working at my home office, by mid-day I’m usually ready for some outside time. Fortunately I live in an inviting neighbourhood. A short stroll in my ‘hood helps recharge my batteries. And when the batteries are charged, its easier to do those good things: focus, listening, empathy… associated with the collaborative mindset. On the […]
8 Key differences between online and face-2-face facilitation
March 11, 2013 by · Leave a Comment
So much work seems to take place online these days, and that goes for the practice of facilitation, too. And, each time I facilitate a meeting or mediation online, I further clue into the truth that online and face-2-face facilitation are different beasts. It’s easy to get into trouble when we attempt to port what […]
