Love Your Clients: Give Them What They Want

It’s “love” week. Valentines Day is this Saturday, February 14. Of course, the love we offer this week need not be reserved for our partner-in-life or partner-of-the-moment. Why not extend it to your clients, in the workplace? If I were a syndicated advice columnist, Dr. Love, here is how I would respond to this readers’ […]

The Three Sisters Approach to Managing Conflict in the Organization

We need to learn more of the old ways, and adapt them to today’s situations. Where I live, the oldest ways are of Aboriginal, Indigenous, Native origin. In Master chef and educator Dan Barber’s agitating book, The Third Plate: Field Notes on the Future of Food, he pays respect to the Iroquois’ Three Sisters Strategy, a […]

In Which Corner(s) is Your Conflict?

When in conflict, the source of the conflict can be confusing, never mind the way out!  Ken Wilbur’s Integral Vision is a handy, big picture, framework that can be applied to conflict management: Wilbur’s model is not dedicated to conflict. It applies to everything, literally, as I discovered in his A Theory of Everything.  Each […]

Finding the One-In-The-Many in 2015

‘Tis the season for family and friends, reflections on times past, and those still to come. New beginnings. One fond remembrance I have of Christmas past, time spent with my kids when they were small, was searching for Waldo. The Where’s Waldo? books (Where’s Wally? in the UK) placed Waldo in a very crowded scene, of Waldo look-a-likes […]

The book on Conflict Mastery

“You make me angry.” “Don’t get your noise out of joint.” “Settle down.” “Just ‘cause I said it, don’t mean that I meant it.” We use scores of phrases like these when involved in interpersonal conflict. If not spoken out loud, we speak them inside our head. Needless to say, our conflict directives rarely end the […]