A newsy item this week, where I live, was about a Vancouver Island family that spoke with the media (CBC) after they couldn’t fly with their son’s service dog. This story struck me as all too familiar. Communications gone awry. If ‘communications’ is about getting on the same page, the participants in this conflict weren’t. […]
How WestJet could improve their communications around service dogs
June 13, 2024 by · Leave a Comment
Emotional Labour
May 8, 2019 by · Leave a Comment
Ever had to smile at work, even when you didn’t want to? Or, show empathy and warmth to someone you’re caring for, when you are at your wits’ end? Or, stayed silent when what you really wanted to do was speak up? I got my hand raised. All of these workplace actions involved ‘emotional labour’. […]
Upcoming Victoria workshop to help you embrace and implement a culture of “speaking up”
April 24, 2019 by · Leave a Comment
It seems to me that every workplace employer I’ve interacted with over the last couple of years has mentioned how challenging it can sometimes be for their employees (and sometimes, themselves!) to authentically “speak up”. Speaking Up Speaking up is more than just “speaking truth to power”. It’s about improving team performance by engaging in […]
Is swearing good for you and your team?
March 1, 2019 by · Leave a Comment
I feel like I’m opening a can of worms with this post, about swearing. I’ve been blogging for ten years. This is my 401st post. I rarely swear. As best as my memory serves me, the number of times I’ve cussed on this blog is not far removed from zero. That seems a bit odd […]
Make your “Open Door Policy” a two-way street
February 11, 2019 by · Leave a Comment
“When the boss says “my door is always open” – it’s a cop-out, not an invitation. ” So says the authors of It Doesn’t Have To Be Crazy At Work, Jason fried and David Heinemeier Hansson. The authors are partners (Fried is CEO) in Basecamp, a leading project management and team communications software product. It Doesn’t […]
