Fifty years ago there was only a few different communication channels. If you wanted to have a conversation with someone, you had two basic options; meet in-person or call them on the telephone. Today, thanks (or no thanks, as the case may be) to technology, your options have increased, a lot… add to the above: email, text, internet […]
The Hybrid Mediator: Choreographing conversations across communications channels
April 8, 2013 by · 2 Comments
Facilitating difficult conversations is hard. And, what’s making it even harder is that it can be difficult to know which communications channel is most appropriate, for the situation-at-hand. The options seem endless; chat, text, email, phone, video, face-to-face… Using the wrong channel, at the wrong time, in the wrong way… is, well, not a good […]
Co-facilitation is a value creation opportunity
July 16, 2012 by · 2 Comments
Sometimes you just have to give up something to get something. Case in point: collaboration. We give up a bit of personal autonomy for an outcome that’s greater than what we might have achieved on our own. Bottom line is that we and the customer/client both get more value. I’ve been formally working as a […]
Use Participant Engagement Tools to help build consensus
May 21, 2012 by · 5 Comments
A week ago, I was hanging out in Halifax, as a participant in the week-long International Association of Facilitator’s annual North America conference. I was there to connect in-person with some colleagues I’ll be doing some work with, as well as to learn. And learn I did. I self-refer as a mediator first, and facilitator […]
