Facilitating difficult conversations is hard. And, what’s making it even harder is that it can be difficult to know which communications channel is most appropriate, for the situation-at-hand. The options seem endless; chat, text, email, phone, video, face-to-face… Using the wrong channel, at the wrong time, in the wrong way… is, well, not a good […]
The Hybrid Mediator: Choreographing conversations across communications channels
April 8, 2013 by · 2 Comments
11 Ways to Commit to Restorative Justice Practices
November 30, 2012 by · Leave a Comment
When relationships don’t matter, we are more inclined to do bad things. There has been a lot of media in my neck of the woods this fall, around broken relationships, and doing bad things. I think there is no time like this time, to focus more on our relationships to each other, as a measure […]
Is your relationship on "clock time" or "event time"?
October 9, 2012 by · Leave a Comment
Are you always checking the time? Do you jump to conclusion based on first impressions? Do you tend to panic when you find yourself in a difficult situation? It could be you’re working on “clock time”. There is another way. Clock time vs Event time Clock time is about efficiency. It is about productivity, based […]
Use Participant Engagement Tools to help build consensus
May 21, 2012 by · 5 Comments
A week ago, I was hanging out in Halifax, as a participant in the week-long International Association of Facilitator’s annual North America conference. I was there to connect in-person with some colleagues I’ll be doing some work with, as well as to learn. And learn I did. I self-refer as a mediator first, and facilitator […]
Puente Theatre: Community Innovation
April 9, 2012 by · Leave a Comment
It’s from the edges of our life that some of our greatest opportunities for learning and growth come. I can safely say theatrical experience is at the edge of my life. So, when I met with the Lina de Guevara this week, for a conversation, I knew I was going to discover some new things. […]
