[October 9, 2017 is Thanksgiving Day in Canada. My poem gives thanks to conflict’s role in my learning journey.] Hello Conflict, my trusted friend I can count on you, to put in an appearance, every day A gift, of sorts Thank you. When I work with you, respect you My differences with others turn small […]
Smart Urban Design Focuses on Safety and Relationships for Healthier Interactions
October 4, 2017 by · Leave a Comment
Whenever I rush into a difficult conversation without first creating a safe space to have that conversation, I invariably regret my impulsivity. Difficult conversations, especially relationship-oriented ones, demand paying attention to the ‘how’ conversation is to take place as much as ‘what’ the conversation is about. No matter the place, safety precedes authentic conversation. Relationships […]
Apply a “My 15%” Rule to Develop and Leverage Conflict Competency in Your Organization
September 27, 2017 by · 1 Comment
The U.S. Army has what it calls its’ “My 15%” rule. Believing that most people have about 15 percent control over their work situations, the Army asks everyone, no matter their rank, “What’s your 15% of the problem?” “Where do you have freedom to act?”, for mutual benefit. No matter your organization, to me: adopting a”my 15%” […]
How to minimize the extent unconscious bias impacts your decision-making process
September 20, 2017 by · 1 Comment
“That’s not what I meant to say.” Yet, I did. Was I tripped up by my unconscious biases? The list of cognitive biases, a subset of our unconscious biases, is long (150+). Biases influence how we behave in the world. Unconscious bias is a performance killer “Unconscious bias is a powerful yet quiet performance killer. It literally […]
A “Strong Middle” is Vital for a Healthy Workplace Conflict Management System
September 12, 2017 by · Leave a Comment
All too infrequently, I get down on the floor and do a few sit-ups. I’m doing it knowing the benefits of a strong middle (i.e., core). The body functions better, is healthier, with a strong middle. I know that. You know that. What’s less obvious is that a strong middle also applies to workplace conflict […]
