Cultural diversity in virtual conversations?

September 9, 2013 by · 2 Comments

Last month, I did a cross-cultural conflict management workshop for the Inter-Cultural Association of Greater Victoria.  The participants were all immigrants.  Their time in Canada ranged from weeks to years.  The content focus was the workplace and employment. Culture and conversation patterns One of the concepts I touched on dealt on was cultural differences in […]

Filed Under: Communication & Relationship Skills, Virtual Facilitation · Tagged: , , , ,

3 Questions in Your Client's Mind

May 21, 2013 by · Leave a Comment

Putting yourself in the other person’s shoes is a good thing.   And, if you’re a professional service provider, doubly so.   What goes on in your client’s mind?   What triggers them, to feel that they were served well, by you? A current project I’m working on is to create a product that will help professional service […]

Filed Under: Communication & Relationship Skills · Tagged: , ,

A few takeaways from my 2013 Social Media Camp experience

May 13, 2013 by · 2 Comments

Last week I spent a couple of days at the 4th annual (Victoria) Social Media Camp, “the largest event of its’ kind in Canada”.  It was my second time attending this event.   The focus of the event was social media, obviously.  Yet, attendees, speakers, topics… were diverse. Here’s a baker’s dozen of insights, from some […]

Filed Under: Communication & Relationship Skills, In my neighbourhood · Tagged: , ,

Geek Girls: The Next Dispute Resolution Superheroes?

April 29, 2013 by · Leave a Comment

Fifty years ago there was only a few different communication channels.  If you wanted to have a conversation with someone, you had two basic options; meet in-person or call them on the telephone.  Today, thanks (or no thanks, as the case may be) to technology, your options have increased, a lot… add to the above: email, text, internet […]

Filed Under: Communication & Relationship Skills, Conflict Management, Frameworks for collaboration, In my neighbourhood · Tagged: , , , , , ,

Collaboration insights gained through improv training with Dave Morris

April 15, 2013 by · Leave a Comment

Since early March I’ve been attending a basic improvisation class, led by Dave Morris, here in Victoria.  It just wrapped up.  I’ve spent a lot of my life relying on my left brain.  Spending 2 hours a week with 15 others, largely in right brain mode, was something I figured I could handle!  Plus, intuitively I […]

Filed Under: Communication & Relationship Skills, Frameworks for collaboration, In my neighbourhood · Tagged: , , , ,
« Previous Page
Next Page »