Facilitating difficult conversations is hard. And, what’s making it even harder is that it can be difficult to know which communications channel is most appropriate, for the situation-at-hand. The options seem endless; chat, text, email, phone, video, face-to-face… Using the wrong channel, at the wrong time, in the wrong way… is, well, not a good […]
The Hybrid Mediator: Choreographing conversations across communications channels
April 8, 2013 by · 2 Comments
11 Ways to Commit to Restorative Justice Practices
November 30, 2012 by · Leave a Comment
When relationships don’t matter, we are more inclined to do bad things. There has been a lot of media in my neck of the woods this fall, around broken relationships, and doing bad things. I think there is no time like this time, to focus more on our relationships to each other, as a measure […]
Go With Your Heart: Create Justice Solutions the Open-Source Way
October 26, 2012 by · Leave a Comment
We love our media. Take away our media? No way. Alas, more media leads to both more ideas, and more arguing and conflict. And, all that arguing can get pretty chaotic. So if you’re in a position of influence for creating justice solutions, how do you address all that complexity and chaos? Go with your […]
RIP Dr. Roger Fisher
August 31, 2012 by · Leave a Comment
I cut my conflict management teeth on the work of Dr. Roger Fisher. His book, Getting to Yes, co-authored with William Ury, and first published in 1981, is the seminal book on interest-based negotiation theory and practice. Dr. Fisher died this week. He is a legend in the conflict resolution community. His legacy includes the […]
Managed Services: The evolution of legal services?
August 8, 2012 by · Leave a Comment
Virtual. Managed Service. Value-based. These are things Axiom Law talk about and offer their clients. Its how they see themselves differentiated from the traditional law firm, as this schematic from their website shows: Futurist Ross Dawson (@rossdawson on Twitter) highlighted this profile of Axiom in Law Technology News on his weblog recently. Axiom Law is a global […]
