As a facilitator of virtual meetings, are you the hub of all communications or do you empower participants to interact among themselves? Virtual participation, interactivity, isn’t just a ‘nice to have’. As with in-person meetings, two-way conversations, facilitator-participants, and participants-participants, are a key determinant of group success. Knowing how to keep meetings participatory in the […]
A Basic 3-Step Model to Help You Resolve a Business Dispute
April 21, 2015 by · Leave a Comment
“This is taking up way more time than its worth”. Those are words I often hear from people weighed down by a business dispute. As a mediator of business disputes (and other non-criminal civil disputes), here is a basic 3-step framework model that I commonly use to help people move from dispute to resolution. You […]
How I Flip a Training Workshop
April 2, 2015 by · 2 Comments
“Flipped” learning is based on the premise that group time should focus on group interactions, and that content that you can learn on your own should be kept there; i.e., on your time. Most people are familiar with the flipped classroom model. Workshops, and certainly meetings, can be well served by taking a ‘flipped’ approach. […]
Respectful Workplace and Construction Companies
March 31, 2015 by · 3 Comments
Employee: “What do you mean I can’t tell him to fuck off?” Boss: “No, you can’t. Our new Respectful Workplace Policy requires that people treat each other civilly and politely. Telling him to f-off won’t cut it anymore.” Established construction companies are in transition. Historically, the construction industry, especially worksite tradespeople and workers, more-or-less accepted […]
Love Your Clients: Give Them What They Want
February 12, 2015 by · 2 Comments
It’s “love” week. Valentines Day is this Saturday, February 14. Of course, the love we offer this week need not be reserved for our partner-in-life or partner-of-the-moment. Why not extend it to your clients, in the workplace? If I were a syndicated advice columnist, Dr. Love, here is how I would respond to this readers’ […]
