Archives for May 2013

The Journey to "Less is More" Communications

The rise of the mobile-only user (Harvard Biz article) alludes to how the small screen is changing the way we communicate.  The small screen begs for clarity, brevity, interactivity, smart design…  The medium and the message, intertwined.  Thinking of how we got to this “less is more” place, I crafted this short story (poem?): When I was […]

Focus on Relationships to Increase Collaboration

Even in a short time-frame mediation, like those that I do in Small Claims Court, an initial focus on relationships  and process pays off.  If people are ok with what’s going down, process-wise, and nobody is getting bullied, then what flows after, e.g., the “facts”, seems to have more traction. I believe this same philosophy […]

Shopping for Dispute Resolution Services in the Year 2025

We’re amok in information.  We know it.  We feel it.   “90% of data in the world today has been created in the last two years.” (source: IBM)  Yet, with intention and considerable effort, you can curate and make sense of information, connect conversations in the data “stream”, and get a feel for what lies ahead. […]

3 Questions in Your Client's Mind

Putting yourself in the other person’s shoes is a good thing.   And, if you’re a professional service provider, doubly so.   What goes on in your client’s mind?   What triggers them, to feel that they were served well, by you? A current project I’m working on is to create a product that will help professional service […]

A few takeaways from my 2013 Social Media Camp experience

Last week I spent a couple of days at the 4th annual (Victoria) Social Media Camp, “the largest event of its’ kind in Canada”.  It was my second time attending this event.   The focus of the event was social media, obviously.  Yet, attendees, speakers, topics… were diverse. Here’s a baker’s dozen of insights, from some […]