Working in Tanzania, last November, I noticed how much the local people relied on their smartphones, and not just to scroll their social media feeds. Stoked by opportunity, and constrained by infrastructure, they are finding new ways to be resourceful with what they have. In many places in Eastern Africa, including Tanzania, the smartphone becomes […]
Are You Configuring The Future to Suit The Facts?
November 20, 2014 by · 2 Comments
“I never guess. It is a capital mistake to theorize before one has data. Insensibly one begins to twist facts to suit theories, instead of theories to suit facts.” Sherlock Holmes in Sir Arthur Conan Doyle’s, A Scandal in Bohemia. According to German psychologist, Gerd Gerzenger of the Max Plank Institute, relying on your intuition […]
The Hybrid Mediator: Choreographing conversations across communications channels
April 8, 2013 by · 2 Comments
Facilitating difficult conversations is hard. And, what’s making it even harder is that it can be difficult to know which communications channel is most appropriate, for the situation-at-hand. The options seem endless; chat, text, email, phone, video, face-to-face… Using the wrong channel, at the wrong time, in the wrong way… is, well, not a good […]
8 Key differences between online and face-2-face facilitation
March 11, 2013 by · Leave a Comment
So much work seems to take place online these days, and that goes for the practice of facilitation, too. And, each time I facilitate a meeting or mediation online, I further clue into the truth that online and face-2-face facilitation are different beasts. It’s easy to get into trouble when we attempt to port what […]
Managed Services: The evolution of legal services?
August 8, 2012 by · Leave a Comment
Virtual. Managed Service. Value-based. These are things Axiom Law talk about and offer their clients. Its how they see themselves differentiated from the traditional law firm, as this schematic from their website shows: Futurist Ross Dawson (@rossdawson on Twitter) highlighted this profile of Axiom in Law Technology News on his weblog recently. Axiom Law is a global […]
