Fifty years ago there was only a few different communication channels. If you wanted to have a conversation with someone, you had two basic options; meet in-person or call them on the telephone. Today, thanks (or no thanks, as the case may be) to technology, your options have increased, a lot… add to the above: email, text, internet […]
The Hybrid Mediator: Choreographing conversations across communications channels
April 8, 2013 by · 2 Comments
Facilitating difficult conversations is hard. And, what’s making it even harder is that it can be difficult to know which communications channel is most appropriate, for the situation-at-hand. The options seem endless; chat, text, email, phone, video, face-to-face… Using the wrong channel, at the wrong time, in the wrong way… is, well, not a good […]
Use Participant Engagement Tools to help build consensus
May 21, 2012 by · 5 Comments
A week ago, I was hanging out in Halifax, as a participant in the week-long International Association of Facilitator’s annual North America conference. I was there to connect in-person with some colleagues I’ll be doing some work with, as well as to learn. And learn I did. I self-refer as a mediator first, and facilitator […]
The Railway Switchman and The Mediator: Your Relationship Guides
March 29, 2012 by · 2 Comments
The railway switchman and the mediator. So different, yet so much alike. Both focus on relationships. The switchman: Knows where the trains are coming from Sees where the trains want to go Looks ahead to the crossings and transfer points Safely guides the trains forward to their new destinations Like a switchman, the mediator […]
