The book on Conflict Mastery

“You make me angry.” “Don’t get your noise out of joint.” “Settle down.” “Just ‘cause I said it, don’t mean that I meant it.” We use scores of phrases like these when involved in interpersonal conflict. If not spoken out loud, we speak them inside our head. Needless to say, our conflict directives rarely end the […]

Listener as Storyteller

It’s Conflict Resolution Week, here in BC.  The theme is #LetsTalkItOut.  Before we talk, though, better to listen.  Right? And with being a really good listener, one understands the others’ story. We become a storyteller, too. Why listen? A large chunk of what we communicate between us is unsaid. This fact tends to get magnified […]

Offering a Continuum of Choices is a Trusted Collaborative Problem Solving Technique

When we’re stuck on a problem, and filled with negativity, the options lean to either/or.  When we articulate the spaces in-between, new possibilities emerge, a continuum of choices.   A continuum of choices reduces the risk of either/or, win/lose, and encourages collaborative problem solving. Offer a continuum As a contract court mediator with Mediate BC, […]

A Lesson from a Golf Champion: Separate Process and Outcome

Rory Mcllroy won last week’s British Open golf tourney.  The British Open (aka “The Open”) is considered one of the 4 majors; i.e., global golf’s most influential competitions.   Mcllory’s assessment of his triumph was revealing, and included some insights, on letting go, and detaching oneself from the outcome.  Zen-like. Only 25, Mcllroy is golf’s current […]

Urban beekeeping offers us a lesson in change and conflict management

Its summer, here.  Flowers and gardens are blooming.  Bees are buzzing in the neighbourhood, and more, if you have backyard beehives. A Yes! magazine article this week, Four Ways to Build a Bee-Friendly Neighborhood, gave some great tips for alleviating neighbour concerns, associated with urban beekeeping.   I also thought the tips offer a larger model […]