People work together, collaborate, to solve problems. Yet, more often than not, getting to a place where you can say “problem: solved” comes with an array of challenges to navigate; negativity, uncertainty, silos, command and control, time, conflict, limited options, bad habits… obstacles to overcome. Picture Collaboration So, how do we collaboratively get from […]
Picture Collaboration: An Illustrated Guide for Working Together to Solve Problems
January 20, 2014 by · Leave a Comment
12 Things you should know as a Facilitator of effective “communications”
January 3, 2014 by · Leave a Comment
As a mediator and facilitator of various types of conversations, in-person and virtual, I’m always learning when it comes to being a better “communicator”. In 2013, I added to my list of insights on that front. For instance, did you know… Inter-personal communications is essentially the process of sending and receiving messages. The word […]
e-Training Conflict Management skills: How to keep it interactive and experiential?
April 10, 2013 by · Leave a Comment
I got much of my classroom-based conflict management training through the Justice Institute of BC (JIBC), over a decade ago. I really enjoyed it. It was immediate, face-to-face, conversational, with lots of role-playing and discussion. Interactive and experiential. Since then, I, and many others, have wrestled with how to generate a similarly satisfying experience, online. […]
The Hybrid Mediator: Choreographing conversations across communications channels
April 8, 2013 by · 2 Comments
Facilitating difficult conversations is hard. And, what’s making it even harder is that it can be difficult to know which communications channel is most appropriate, for the situation-at-hand. The options seem endless; chat, text, email, phone, video, face-to-face… Using the wrong channel, at the wrong time, in the wrong way… is, well, not a good […]
