The U.S. Army has what it calls its’ “My 15%” rule. Believing that most people have about 15 percent control over their work situations, the Army asks everyone, no matter their rank, “What’s your 15% of the problem?” “Where do you have freedom to act?”, for mutual benefit. No matter your organization, to me: adopting a”my 15%” […]
Apply a “My 15%” Rule to Develop and Leverage Conflict Competency in Your Organization
September 27, 2017 by · 1 Comment
How to minimize the extent unconscious bias impacts your decision-making process
September 20, 2017 by · 1 Comment
“That’s not what I meant to say.” Yet, I did. Was I tripped up by my unconscious biases? The list of cognitive biases, a subset of our unconscious biases, is long (150+). Biases influence how we behave in the world. Unconscious bias is a performance killer “Unconscious bias is a powerful yet quiet performance killer. It literally […]
My “Expressing Feelings” Algorithm for Difficult Workplace Conversations and Problem-Solving
August 29, 2017 by · Leave a Comment
“Never mind all that feelings stuff, let’s just do it”. Just do it. Just do the work. If only life were so simple. In the workplace, jointly solving problems often involves difficult conversations, and conflicting views. Difficult conversations won’t go well unless feelings are surfaced. We have to have those conversations. Change happens, finding solutions to […]
Shalom: Dispute and conflict and educational moments in a nonprofit board
July 31, 2017 by · 4 Comments
Disputes are conflicts, our differences, brought to light. In 14 years of mediating business and community disputes, I’ve observed that a dispute is also, as often as not, a proxy for a hitherto unexpressed conflict, be it a gap in communication, a feeling that somethings not quite right, here, a hot button pushed… the list […]
