“Never mind all that feelings stuff, let’s just do it”. Just do it. Just do the work. If only life were so simple. In the workplace, jointly solving problems often involves difficult conversations, and conflicting views. Difficult conversations won’t go well unless feelings are surfaced. We have to have those conversations. Change happens, finding solutions to […]
My “Expressing Feelings” Algorithm for Difficult Workplace Conversations and Problem-Solving
August 29, 2017 by · Leave a Comment
Make Conflict Your Organization’s Strategic Advantage
August 7, 2017 by · Leave a Comment
Recently, I helped a nonprofit mediate an internal conflict. The conflict involved people who were avoiding each other, because of the conflict. People often avoid each other because of conflict. However, when the employees are co-workers who need to work together, the cost of this avoidance can be high, on morale, collaboration and productivity. Alas, workplace conflict […]
Shalom: Dispute and conflict and educational moments in a nonprofit board
July 31, 2017 by · 4 Comments
Disputes are conflicts, our differences, brought to light. In 14 years of mediating business and community disputes, I’ve observed that a dispute is also, as often as not, a proxy for a hitherto unexpressed conflict, be it a gap in communication, a feeling that somethings not quite right, here, a hot button pushed… the list […]
