Putting yourself in the other person’s shoes is a good thing. And, if you’re a professional service provider, doubly so. What goes on in your client’s mind? What triggers them, to feel that they were served well, by you? A current project I’m working on is to create a product that will help professional service […]
What's your default?
May 2, 2013 by · Leave a Comment
Two months ago, the default rule for setting out my garbage and compost changed. It used to be that I placed all garbage and compost into one type of container. That container was picked up by the City and taken to the local landfill. That changed. Now the City provides two types of containers, one […]
Place-based Conflict Management
April 22, 2013 by · Leave a Comment
In our global village world, we are more likely to buy into ideas and approaches developed somewhere else, in a different place. This is certainly true in the conflict management arena; whether its interest-based negotiation, more prisons, or Online Dispute Resolution (ODR). No matter if good or bad, these other ways can distract us from […]
