Fifty years ago there was only a few different communication channels. If you wanted to have a conversation with someone, you had two basic options; meet in-person or call them on the telephone. Today, thanks (or no thanks, as the case may be) to technology, your options have increased, a lot… add to the above: email, text, internet […]
Place-based Conflict Management
April 22, 2013 by · Leave a Comment
In our global village world, we are more likely to buy into ideas and approaches developed somewhere else, in a different place. This is certainly true in the conflict management arena; whether its interest-based negotiation, more prisons, or Online Dispute Resolution (ODR). No matter if good or bad, these other ways can distract us from […]
Collaboration insights gained through improv training with Dave Morris
April 15, 2013 by · Leave a Comment
Since early March I’ve been attending a basic improvisation class, led by Dave Morris, here in Victoria. It just wrapped up. I’ve spent a lot of my life relying on my left brain. Spending 2 hours a week with 15 others, largely in right brain mode, was something I figured I could handle! Plus, intuitively I […]
e-Training Conflict Management skills: How to keep it interactive and experiential?
April 10, 2013 by · Leave a Comment
I got much of my classroom-based conflict management training through the Justice Institute of BC (JIBC), over a decade ago. I really enjoyed it. It was immediate, face-to-face, conversational, with lots of role-playing and discussion. Interactive and experiential. Since then, I, and many others, have wrestled with how to generate a similarly satisfying experience, online. […]
The Hybrid Mediator: Choreographing conversations across communications channels
April 8, 2013 by · 2 Comments
Facilitating difficult conversations is hard. And, what’s making it even harder is that it can be difficult to know which communications channel is most appropriate, for the situation-at-hand. The options seem endless; chat, text, email, phone, video, face-to-face… Using the wrong channel, at the wrong time, in the wrong way… is, well, not a good […]
