Yesterday, July 1, was Canada’s birthday. “Officially”, we’re 146 years old. O Canada is our national anthem. Canada has two official languages. Most of us feel good about the diverse and multi-cultural nature of our country. Yet, welcoming diversity, and people who are different from us, can be a challenge, in small and big ways. […]
The Client Service Relationship Ladder
June 27, 2013 by · Leave a Comment
If there is only one maxim to live by, when it comes to relationships, it must be “see it from their side”. In business, If I know what the other side sees, feels, wants… then I’ve given myself a direction, a goal to work towards. I can focus my service towards that goal. And when […]
Focus on Relationships to Increase Collaboration
May 29, 2013 by · 1 Comment
Even in a short time-frame mediation, like those that I do in Small Claims Court, an initial focus on relationships and process pays off. If people are ok with what’s going down, process-wise, and nobody is getting bullied, then what flows after, e.g., the “facts”, seems to have more traction. I believe this same philosophy […]
Shopping for Dispute Resolution Services in the Year 2025
May 27, 2013 by · Leave a Comment
We’re amok in information. We know it. We feel it. “90% of data in the world today has been created in the last two years.” (source: IBM) Yet, with intention and considerable effort, you can curate and make sense of information, connect conversations in the data “stream”, and get a feel for what lies ahead. […]
