Your Conflict Advantage: A workplace success story

Back in October, I was a speaker at a Disrupt HR event in Victoria, to a room full of HR (Human Resource) professionals. The event was capably orchestrated by a well-known local HR firm, Engaged HR, in partnership with Calliope Learning. “Disrupt HR is an information exchange designed to energize, inform and empower people in […]

Aligning values and behaviours makes for a healthier workplace culture

I’ve yet to encounter an organization whose stated value is ‘workplace harassment’.  Yet, the  sexual assault, abuse and harassment stories shared under the #MeToo hashtag on social media this week would almost suggest that’s the case. In a healthy workplace, values and behaviours closely align. Align behaviours and values: Walk the talk Values are words. Behaviours […]

Apply a “My 15%” Rule to Develop and Leverage Conflict Competency in Your Organization

The U.S. Army has what it calls its’ “My 15%” rule.  Believing that most people have about 15 percent control over their work situations, the Army asks everyone, no matter their rank, “What’s your 15% of the problem?” “Where do you have freedom to act?”, for mutual benefit. No matter your organization, to me: adopting a”my 15%” […]

The 911 Emergency Dispatcher and the Workplace Conflict Manager: Your Solutions Connectors

Learning on the job is great, unless someone’s life or job depends on it. I often meet workplace managers who run quite successful businesses, yet feel somewhat lost, ill prepared, when a conflicted employee knocks on their door. On the contrary, 911 emergency dispatchers know exactly how to respond. The effective 911 dispatcher and workplace manager […]

A Conflict Management Assessment of Prime Minister Trudeau Incident in Canada’s House of Commons

The House of Commons is the focal point of Canada’s Parliament. It’s where Members of Parliament (MPs), regional representatives, from across Canada, elected by voters, debate issues and vote on bills (draft laws). Last week, an incident, without historical precedent?, involving Canada’s Prime Minister, Justin Trudeau, took place. This news video is a montage of […]