The Client Service Relationship Ladder

If there is only one maxim to live by, when it comes to relationships, it must be “see it from their side”. In business, If I know what the other side sees, feels, wants…  then I’ve given myself a direction, a goal to work towards.   I can focus my service towards that goal.  And when […]

The Journey to "Less is More" Communications

The rise of the mobile-only user (Harvard Biz article) alludes to how the small screen is changing the way we communicate.  The small screen begs for clarity, brevity, interactivity, smart design…  The medium and the message, intertwined.  Thinking of how we got to this “less is more” place, I crafted this short story (poem?): When I was […]

Is your relationship on "clock time" or "event time"?

Are you always checking the time?  Do you jump to conclusion based on first impressions?  Do you tend to panic when you find yourself in a difficult situation?  It could be you’re working on “clock time”.  There is another way. Clock time vs Event time Clock time is about efficiency.  It is about productivity, based […]

Cultural Gumbo: Collaboration on culturally-diverse teams

Each day, week, month.  I discover how much I still have to learn.  After a recent workshop I gave on conflict management, to Canadian immigrants, at the Inter-Cultural Association of Greater Victoria, I’ve upped my belief that getting a grip on cultural differences matters a lot.  And, it matters whenever, and wherever, you find yourself in […]