I currently own, and regularly use, a Samsung smartphone, Apple iPad, and Asus laptop computer. I use more social media channels than are good for me. I’ll start a conversation on one channel, finish it on another, and do this from any device. Apparently, I’m far from the only one who works this […]
The Client Service Relationship Ladder
June 27, 2013 by · Leave a Comment
If there is only one maxim to live by, when it comes to relationships, it must be “see it from their side”. In business, If I know what the other side sees, feels, wants… then I’ve given myself a direction, a goal to work towards. I can focus my service towards that goal. And when […]
Is your relationship on "clock time" or "event time"?
October 9, 2012 by · Leave a Comment
Are you always checking the time? Do you jump to conclusion based on first impressions? Do you tend to panic when you find yourself in a difficult situation? It could be you’re working on “clock time”. There is another way. Clock time vs Event time Clock time is about efficiency. It is about productivity, based […]
Cultural Gumbo: Collaboration on culturally-diverse teams
September 7, 2012 by · Leave a Comment
Each day, week, month. I discover how much I still have to learn. After a recent workshop I gave on conflict management, to Canadian immigrants, at the Inter-Cultural Association of Greater Victoria, I’ve upped my belief that getting a grip on cultural differences matters a lot. And, it matters whenever, and wherever, you find yourself in […]
