I currently own, and regularly use, a Samsung smartphone, Apple iPad, and Asus laptop computer. I use more social media channels than are good for me. I’ll start a conversation on one channel, finish it on another, and do this from any device. Apparently, I’m far from the only one who works this […]
Oh Canada: Diversity in the workplace?
July 2, 2013 by · Leave a Comment
Yesterday, July 1, was Canada’s birthday. “Officially”, we’re 146 years old. O Canada is our national anthem. Canada has two official languages. Most of us feel good about the diverse and multi-cultural nature of our country. Yet, welcoming diversity, and people who are different from us, can be a challenge, in small and big ways. […]
The Client Service Relationship Ladder
June 27, 2013 by · Leave a Comment
If there is only one maxim to live by, when it comes to relationships, it must be “see it from their side”. In business, If I know what the other side sees, feels, wants… then I’ve given myself a direction, a goal to work towards. I can focus my service towards that goal. And when […]
Focus on Relationships to Increase Collaboration
May 29, 2013 by · 1 Comment
Even in a short time-frame mediation, like those that I do in Small Claims Court, an initial focus on relationships and process pays off. If people are ok with what’s going down, process-wise, and nobody is getting bullied, then what flows after, e.g., the “facts”, seems to have more traction. I believe this same philosophy […]
3 Questions in Your Client's Mind
May 21, 2013 by · Leave a Comment
Putting yourself in the other person’s shoes is a good thing. And, if you’re a professional service provider, doubly so. What goes on in your client’s mind? What triggers them, to feel that they were served well, by you? A current project I’m working on is to create a product that will help professional service […]
