The recent newswire story proclaimed “Sorry no longer the hardest word in Ontario”. Ontario passed legislation this month that will allow people to say sorry without fear of having it turned against them in court. Under the new rules, apologies can’t be used as an admission of fault or liability and won’t affect someone’s insurance […]
Question Bank: A place to invest your organization's important questions
March 16, 2009 by · Leave a Comment
It’s been said there is more learning in the question itself than the answer. If your organization emphasizes learning; then good questions represent an investment in learning. To better manage that investment, why not maintain a question bank. Last week I participated in a meeting with some mediator colleagues involved in the The Court Mediation […]
Questions are the engine that drive collaborative conversations
February 9, 2009 by · Leave a Comment
The collaborative facilitator knows that questions make things happen. Questions are the engine that drives healthy and productive group conversation. A few years ago, I took a workshop, on facilitation and asking questions, from Dorothy Strachan in Ottawa, Ontario. She has been a facilitator for a long time, and is an expert in asking questions […]
So many ways to have a conversation
February 4, 2009 by · Leave a Comment
Collaboration is as much about having conversations as anything. And today there are so many ways to have those conversations. In organizations, when people are in the same physical space, there are many ways to have those important face-to-face conversations that support collaborative initiative. Future Search , World Café, Open Space are all examples of […]
