On Communities of Practice, Knowledge, and Trees

How does your organization or collaborative learn from experience?  How do you take the knowledge of your experts, make it available to those who need it, and create value in the process?  Communities of Practice provide a great way to do this. Those communities are defined by Etienne Wenger, Richard McDermott, and William Snynder in […]

Question Bank: A place to invest your organization's important questions

It’s been said there is more learning in the question itself than the answer. If your organization emphasizes learning; then good questions represent an investment in learning. To better manage that investment, why not maintain a question bank. Last week I participated in a meeting with some mediator colleagues involved in the The Court Mediation […]