My business values

These are the business values I try walk towards, every day…

  • Use the appropriate dispute resolution process (I won’t suggest mediation to you if I think there is a more appropriate way to resolve the issues)
  • Make it safe for people to participate in mediation,, and engage in difficult conversations
  • Work to resolve conflict in ways that are fair and satisfy needs of all parties
  • Focus on the positive elements each party brings to the table (this helps to add value in the negotiations)
    Empower people to diagnose and resolve conflict themselves
  • Do no harm; your participation in a mediation is voluntary, and my goal is always to leave the parties no worse off for their participation
  • Contribute to the dispute resolution community-at-large
  • Undertake all activities with a collaborative spirit