AI is changing how professional mediators can do business. A pre-recorded presentation by Clare Fowler and Colin Rule (both with Mediate.com), for next week’s Association of Conflict Resolution conference gives a terrific snapshot of what’s possible for today’s dispute resolution professional; e.g. mediator.
Click on the image below for the full presentation:
The Fourth Party
The fourth party refers to the tech assist for a mediator working virtually; e.g., mediator and two disputing parties are all in different locations; the tech, the fourth party tools, e.g., Zoom, help everyone work together.
I first applied the fourth party when I was working as a mediator (contracting to SquareTrade) of eBay transactions in the early-mid 2000’s. With the proliferation of AI tools, how tech can be considered and applied has grown exponentially since those early Online Dispute Resolution (ODR) times.
There is no one more qualified in the ODR field than Colin Rule to speak about AI and dispute resolution/mediation. Colin led much of eBay’s early ventures in ODR and he remains the guru on all things ODR. Have no fear – the presenters communicate the information clearly, including some historical perspective.
ACR presentation slides
What follows are a few summary slide screenshots from Clare and Colin’s presentation. Details are provided in the presentation. The whole presentation is worth a listen/watch.
(RAG LLMs = Retrieval-Augmented Generation Large Language Models; e.g. ChatGPT40)
AI-assisted tools
End Note
I’ve used and/or tried some of the above applications and tools.
Many in the presentation I don’t know or even heard of! Things are changing fast. The tech is moving so fast that human-centred application will remain an ongoing challenge.
Stay tuned. In my next post, I demonstrate a new experimental AI tool not even touched on in the ACR presentation. Crazy stuff.
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