For a better virtual collaboration, apply a “progression of communication”

Your inbox is full.  You’ve received 40 text messages so far today, and it’s only noon.   There’s 10 messages on your phone, just waiting for you to do something with them.  Now what? Choosing the right communication channels  When I’m collaborating virtually on work, it makes sense to have some sort of strategy on […]

12 Things you should know as a Facilitator of effective “communications”

As a mediator and facilitator of various types of conversations, in-person and virtual, I’m always learning when it comes to being a better “communicator”.    In 2013, I added to my list of  insights on that front. For instance, did you know… Inter-personal communications is essentially the process of sending  and receiving messages. The word […]

Why virtual conversation facilitators need to get comfortable using social technologies

Do you facilitate conversations?  And, do you work virtually, or want to, yet need some convincing as to why virtual facilitation skills matter?   Here is my logic case for why and how you should invest some personal learning equity in social technologies.   Communication is about sending and receiving messages. Living beings communicate their message […]

Cultural diversity in virtual conversations?

Last month, I did a cross-cultural conflict management workshop for the Inter-Cultural Association of Greater Victoria.  The participants were all immigrants.  Their time in Canada ranged from weeks to years.  The content focus was the workplace and employment. Culture and conversation patterns One of the concepts I touched on dealt on was cultural differences in […]

The challenge of delivering client services when the conversation is everywhere

I currently own, and regularly use, a Samsung smartphone, Apple iPad, and Asus laptop computer.   I use more social media channels than are good for me.  I’ll start a conversation on one channel, finish it on another, and do this from any device.   Apparently, I’m far from the only one who works this […]