Emotions are data: Respond to conflict with emotional intelligence

You’re at a party. You don’t know many people at the party. You notice the emotion of discomfort as your stomach clenches and your breathing gets constricted. Your mind labels that as feeling awkward. Yet, someone else, at that same party, with those same emotional bodily sensations, might label the experience as exciting because they get […]

Becoming a conflict competent leader helps build your emotional intelligence

Your employees want you, as leader, to become more emotionally intelligent. You, on the other hand, think your skill building priorities should focus on technology and finance. Such was the disconnect, between employees and C-Suite executives, as this chart shows from a recent survey of 4,000 professionals, by The Economist. Building emotional intelligence In his […]