About

Ben ZieglerWelcome!

I’m Ben Ziegler.

As a specialist in a workplace collaboration and conflict management, I provide independent consulting, coaching, mediation and training services.

My home base is Victoria, on Canada’s west coast. Collaborative Journeys is my web home.

MY MISSION

Enable individuals and organizations to fully engage in, and benefit from: open communication, collaborative action, and a culture of fairness. 

WHAT I DO


I help workplace leaders effectively deal with their collaboration and/or conflict-related challenges; including:

  • Skills gaps: communications, collaboration, conflict management
  • Destructive behaviours; high-conflict individuals, toxic relationships
  • Team dysfunction
  • Departmental silos
  • Business disputes, b2b or b2c
  • Labour-management issues
  • Respectful workplace implementation

My clients include small business owners, workplace managers, board directors, and HR professionals. Their needs may be reactive; e.g., “I have a conflict situation that I need help with, ASAP” and/or more proactive; e.g., “My group would benefit from some skills training. It will help them communicate and collaborate better, and grow as a team.”

WHY I DO WHAT I DO

Conflict is inevitable. How we respond to it, isn’t.

I passionately believe that open constructive conflict fosters a healthy workplace; enhancing employee engagement and loyalty, workplace productivity, and customer service.

Good things can happen when people come together, feel safe in the process, and have constructive conversations about things that are important to them.

BENEFITS OF MY SERVICES

Collaborative, conflict competent organizations reflect a healthy workplace. They speak to the “better” side of people; your better side! Employees are fully engaged in their work, there is mutual respect and support, and management leads by example.

Individuals learn constructive approaches for responding to conflict. Interpersonal differences, conflicts, are handled in a fair and cost-effective manner.

Teams function better. The quality of workplace interactions and relationships improves. Organizational capacity to effectively collaborate, and manage conflict, increases.

People want to work in healthy, conflict competent, organizations. Those organizations attract top talent. They gain a strategic advantage.

MY CREDENTIALS

I’ve assisted dozens of organizations deal with their collaboration and conflict-related issues; through individual coaching, interpersonal mediation, workplace assessments, systems design, and training workshops.

I’ve provided those services locally, internationally (as a volunteer advisor with the Canadian Executive Service Organization, in Philippines, Tanzania and Bolivia), and virtually.

I’ve mediated 600+ business and community disputes; court-based, online (eBay, BC Government, Consumer Protection BC) and in private practice, and been a mentor to dozens of new mediators (in the BC Court Mediation Program).

I’ve been working as a business and management consultant for 25+ years. My unique strengths are in strategic planning and analysis; interviewing, situation assessments, and making sense of complex interactions and relationships.

I’m a member of the BC Mediator Roster, a Certified Workplace Fairness Analyst, certified in the Conflict Dynamics Profile, and an Associate Faculty member in Royal Roads University’s Justice Studies program.

I’m a blogger (370+ posts, since 2009), author, and speaker, on collaboration and conflict management themes.

MORE ABOUT MY BACKGROUND

I started off my professional life in the engineering field as a construction project manager and surveyor in Alberta, in the late 1970’s. Shifting to the high tech sector in the mid-80’s, I worked as a business analyst and project manager with international systems consulting firms, Accenture and Sierra Systems, until becoming an independent consultant in 2001.

Taking my cue from some sticky workplace conflicts I unexpectedly found myself in, I immersed myself in a conflict resolution training program with the Justice Institute of BC. I was pleasantly surprised how my business analysis skills came in handy, as a mediator.

I began working as a professional mediator in 2003, and have built on my early mediation and consulting experiences since then.

Outside of my professional work, I volunteer with a number of nonprofits; including as a support group facilitator with the Family Caregivers of BC. I’m an avid reader, and enjoy a round of golf on my local public course.

HOW CAN I HELP YOU?

Contact me.

Thank you for your interest,

Ben