Welcome!  Here’s a bit about me, Ben Ziegler:

My Work

I am an independent professional; specializing in conflict management and collaboration.

My mission is to facilitate fair outcomes; in the workplace, and in the community.

My conflict management services:

  • 1-1 Coaching: Individual and 360 assessments. Conflict management action plans.
  • Interpersonal Mediation: Facilitated conversations. Dispute resolution. Workplace restorations.
  • Systems Consulting: Process design. Respectful workplace. Training and education.

Here’s a 3 minute video that I created to give an overview of those conflict management services, aka. my Conflict Management Office:


I also work as a community consultant, collaborating with nonprofits and civic organizations.

I deliver custom training workshops, and public speaking, on conflict management and collaboration topics.

I am certified in the Conflict Dynamics Profile ® assessment instrument, a Certified Workplace Fairness Analyst, and a Certified Professional Consultant on Aging.  Visit my profile on the BC Mediator Roster (since 2002).

My core belief is that good things can happen when people come together, feel safe in the process, and have constructive conversations about things that are important to them.

More About My Background

I started off my professional life in the construction business, as a construction project manager and surveyor, in Alberta, in the late ’70’s. Shifting to the high tech sector in the mid-80’s, I worked as a business analyst and project manager with international consulting firms, Accenture and Sierra Systems, until becoming an independent consultant in 2001.

Taking my cue from some sticky workplace conflicts I unexpectedly found myself in, I immersed myself in a conflict resolution training program, through the Justice Institute of BC. It seemed my business analysis skills would come in handy, as a mediator! I began working part-time as a professional mediator in 2003, and today, continue to do both conflict management and community-oriented work.

My professional work has involved me in all sectors, for many different industries, across Canada, and internationally, in person, and online. I’ve been fortunate.

One of my current pet projects is to advocate and promote the development of a Care Grid.

Professional Accreditations

I am certified/accredited with the following organizations:

Community Affiliations

I am active in various communities; including:

Otherwise, contra dancing, books, golf, serendipitous neighbourhood meetings… keep me entertained. I am married with two adult children.

On This Website

On this site, you’ll find my blog; started in 2009. Since then I’ve posted over 300 articles; mostly on collaboration and conflict management. I’ve created resources that you can access and download, for free; e-books, checklists & templates, presentations, case studies…. I also offer an e-learning course on Virtual Collaboration.

I hope some of what you find helps you become more conflict competent and collaborative, in your workplace, community, and personal life.

Work With Me?

If you are considering whether to use my services, please call me, at 1-250-516-3936 or fill out the Contact form.

Thank you for your interest.