Ever had to smile at work, even when you didn’t want to? Or, show empathy and warmth to someone you’re caring for, when you are at your wits’ end? Or, stayed silent when what you really wanted to do was speak up? I got my hand raised. All of these workplace actions involved ‘emotional labour’. […]
Collaboration & Conflict Management Specialist serving SMEs, nonprofits and local governments
Welcome
Welcome! Here, you'll find diverse ways to succeed by working together. Ben helps small businesses and nonprofits deal with their communications and conflict management challenges. He's based in Victoria, Canada.