Your Conflict Advantage: How Managing Conflict Effectively Gives You a Strategic Advantage

“Conflict is the primary engine of creativity and innovation.” Ronald Heifetz

Conflict is inevitable. How one deals with conflict, isn’t.

This presentation takes you on a journey. It provides a road map for navigating conflict. It shows you how to become conflict competent, enable open dialogue and collaboration, and scale constructive behaviours across your teams and organization.

Participants will gain insights around conflict’s influence on employee engagement and loyalty, workplace productivity, customer service, and recruitment.

Effective responses to conflict give a strategic advantage, Your Conflict Advantage.


Ben Ziegler

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