“Conflict is the primary engine of creativity and innovation.” Ronald Heifetz
Conflict is inevitable. How one deals with conflict, isn’t.
This presentation takes you on a journey. It provides a road map for navigating conflict. It shows you how to become conflict competent, enable open dialogue and collaboration, and scale constructive behaviours across your teams and organization.
Participants will gain insights around conflict’s influence on employee engagement and loyalty, workplace productivity, customer service, and recruitment.
Effective responses to conflict give a strategic advantage. Here’s a 5 minute video of a talk I did for a HR conference back in 2017: Your Conflict Advantage.
Presenter
Ben Ziegler
