Workshop Overview
Team conflict is inevitable. And, that can be a good thing, a growth opportunity. Constructive responses to conflict enhance team communication, collaboration, and performance outcomes.
This workshop will give participants new insights into constructive behaviours, and how to increase those behaviours, in themselves, their team, and organization.
Participants gain skills and tools; embrace ‘elephant in the room’ topics through open communication and dialogue, team building, problem-solving, conflict resolution, process improvement, and organization development.
Key Outcomes
- Increase self-awareness; manage hot buttons
- Focus on constructive behaviours that deescalate conflict
- Model positive thinking and collaborative action
- Listen to understand; speak to be understood
- Gain perspective; step into their shoes
- Embrace open communications
- Enable psychological safety, ‘speaking up’ and knowledge sharing
- Lead difficult conversations
- Improve team engagement, productivity, and customer service
- Enhance important relationships
Agenda
- Conflict dynamics
- Constructive behaviours
- Increasing self-awareness and self-governance
- Interest-based communications
- Collaborative problem-solving
- Perspectives taking
- Enabling open dialogue and ‘speaking up’
- Managing difficult conversations
- Staying on track – before, during, and after conflict
- Scaling constructive behaviours in the organization
Delivery Format
- 3-hour workshop
- Participatory; mix of activities and presentation
- Workbook handout included
Price
- $125 (regular price) per participant
- Based on minimum of 8 participants
Instructor
Ben Ziegler
