Increasing Team Performance Through Constructive Conflict

Workshop Overview

Team conflict is inevitable. Constructive responses to conflict enhance team communication, collaboration, and performance outcomes.

This workshop will give participants new insights into constructive behaviours, and how to increase those behaviours, in themselves, their team, and organization.

Participants gain skills and tools for open communication and dialogue, team collaboration, problem-solving, conflict resolution, and process improvement, and organization development.

Key Outcomes

  • Increase self-awareness; manage hot buttons
  • Focus on constructive behaviours that deescalate conflict
  • Model positive thinking and collaborative action
  • Listen to understand; speak to be understood
  • Gain perspective; step into their shoes
  • Embrace open communications
  • Enable psychological safety, ‘speaking up’ and knowledge sharing
  • Lead difficult conversations
  • Improve team engagement, productivity, and customer service
  • Enhance important relationships

Agenda

  • Conflict dynamics
  • Constructive behaviours
  • Increasing self-awareness and self-governance
  • Interest-based communications
  • Collaborative problem-solving
  • Perspectives taking
  • Enabling open dialogue and ‘speaking up’
  • Managing difficult conversations
  • Staying on track – before, during, and after conflict
  • Scaling constructive behaviours in the organization

Delivery Format

  • Half day workshop
  • Interactive; participatory
  • Workbook handout included

Instructor

Ben Ziegler

More Information

Contact Ben