It’s Conflict Resolution Week, here in BC. The theme is #LetsTalkItOut. Before we talk, though, better to listen. Right? And with being a really good listener, one understands the others’ story. We become a storyteller, too. Why listen? A large chunk of what we communicate between us is unsaid. This fact tends to get magnified […]
Offering a Continuum of Choices is a Trusted Collaborative Problem Solving Technique
When we’re stuck on a problem, and filled with negativity, the options lean to either/or. When we articulate the spaces in-between, new possibilities emerge, a continuum of choices. A continuum of choices reduces the risk of either/or, win/lose, and encourages collaborative problem solving. Offer a continuum As a contract court mediator with Mediate BC, […]
The Hybrid Mediator: Choreographing conversations across communications channels
Facilitating difficult conversations is hard. And, what’s making it even harder is that it can be difficult to know which communications channel is most appropriate, for the situation-at-hand. The options seem endless; chat, text, email, phone, video, face-to-face… Using the wrong channel, at the wrong time, in the wrong way… is, well, not a good […]