The 911 Emergency Dispatcher and the Workplace Conflict Manager: Your Solutions Connectors

Learning on the job is great, unless someone’s life or job depends on it. I often meet workplace managers who run quite successful businesses, yet feel somewhat lost, ill prepared, when a conflicted employee knocks on their door. On the contrary, 911 emergency dispatchers know exactly how to respond. The effective 911 dispatcher and workplace manager […]

A Conflict Management Assessment of Prime Minister Trudeau Incident in Canada’s House of Commons

The House of Commons is the focal point of Canada’s Parliament. It’s where Members of Parliament (MPs), regional representatives, from across Canada, elected by voters, debate issues and vote on bills (draft laws). Last week, an incident, without historical precedent?, involving Canada’s Prime Minister, Justin Trudeau, took place. This news video is a montage of […]

Use Brain Science to Create Extraordinary Workplaces for Older Workers

I remember an upbeat, if not simplistic, marketing message from yesteryear (and still out there), that life was sequential. First we work, then we enjoy the fruits of our labour; “Freedom at 55”. Today, our approach to work and aging is changing. Look at this graphic, via thought leader, Age Wave: Older workers are remaining […]

3 Ways a Leader Can Increase Cooperation Between Departments

When it comes to fostering innovation, a survey of 3,600 executives globally put “increase cooperation between departments” at the top of their list. That was one of the research findings, by info tech mega corp, EMC, on the Information Generation. The following chart, summarizes the respondents take on “How to Increase Innovation”, and was part of the […]

How I Flip a Training Workshop

“Flipped” learning is based on the premise that group time should focus on group interactions, and that content that you can learn on your own should be kept there; i.e., on your time. Most people are familiar with the flipped classroom model. Workshops, and certainly meetings, can be well served by taking a ‘flipped’ approach. […]