Aligning values and behaviours makes for a healthier workplace culture

I’ve yet to encounter an organization whose stated value is ‘workplace harassment’.  Yet, the  sexual assault, abuse and harassment stories shared under the #MeToo hashtag on social media this week would almost suggest that’s the case. In a healthy workplace, values and behaviours closely align. Align behaviours and values: Walk the talk Values are words. Behaviours […]

Apply a “My 15%” Rule to Develop and Leverage Conflict Competency in Your Organization

The U.S. Army has what it calls its’ “My 15%” rule.  Believing that most people have about 15 percent control over their work situations, the Army asks everyone, no matter their rank, “What’s your 15% of the problem?” “Where do you have freedom to act?”, for mutual benefit. No matter your organization, to me: adopting a”my 15%” […]

The 911 Emergency Dispatcher and the Workplace Conflict Manager: Your Solutions Connectors

Learning on the job is great, unless someone’s life or job depends on it. I often meet workplace managers who run quite successful businesses, yet feel somewhat lost, ill prepared, when a conflicted employee knocks on their door. On the contrary, 911 emergency dispatchers know exactly how to respond. The effective 911 dispatcher and workplace manager […]

A Conflict Management Assessment of Prime Minister Trudeau Incident in Canada’s House of Commons

The House of Commons is the focal point of Canada’s Parliament. It’s where Members of Parliament (MPs), regional representatives, from across Canada, elected by voters, debate issues and vote on bills (draft laws). Last week, an incident, without historical precedent?, involving Canada’s Prime Minister, Justin Trudeau, took place. This news video is a montage of […]

Use Brain Science to Create Extraordinary Workplaces for Older Workers

I remember an upbeat, if not simplistic, marketing message from yesteryear (and still out there), that life was sequential. First we work, then we enjoy the fruits of our labour; “Freedom at 55”. Today, our approach to work and aging is changing. Look at this graphic, via thought leader, Age Wave: Older workers are remaining […]